Shipping policy

Last Updated: August 2026

At The Little Burrow, we take great care in packaging every order to ensure it arrives safely, securely and beautifully presented.

UK Shipping

We ship throughout the United Kingdom using Royal Mail Tracked services.

UK Shipping Rates

  • Orders containing 1 hide: £4.45
  • Orders containing 2–3 hides: £6.90
  • Orders containing 4–6 hides: £9.05
  • Free UK delivery on orders over £100

Shipping costs are calculated at checkout and may vary depending on the size, weight and contents of your order.

International Shipping

We offer international shipping to selected countries and regions.

International availability may vary by product, and some products cannot be shipped internationally due to customs, import, postal or product-specific restrictions.

Available destinations, eligible products and shipping costs will be shown at checkout.

International orders are sent using a tracked delivery service where available.

International Taxes, Customs Duties & Fees

Orders shipped outside the United Kingdom may be subject to local import VAT, customs duties, taxes, clearance fees or carrier handling charges when they arrive in the destination country.

Unless specifically stated otherwise at checkout, these charges are not included in the price paid to The Little Burrow and are the responsibility of the customer.

The Little Burrow does not currently collect import VAT, customs duties or local handling charges for these destinations unless expressly stated at checkout.

We recommend customers check their country’s import rules and potential charges before placing an order.

Any customs duties, import VAT, taxes or handling fees paid directly to customs authorities, postal services or other third parties cannot be refunded by The Little Burrow.

Processing Times

In-stock items are typically dispatched within 2–5 working days.

During busy periods, new collection launches, seasonal events or promotional periods, dispatch times may be slightly longer. Where possible, we will keep customers informed of significant delays.

Pre-Order Items

Some products are available on a pre-order basis.

Estimated arrival or dispatch times will be clearly stated on the relevant product listing.

Please note that pre-order dates are estimates and may occasionally change due to supplier production schedules, international freight delays, customs processing or other circumstances outside our control.

If an order contains both in-stock and pre-order products, the order may be held and dispatched together once all items are available unless otherwise agreed.

Delivery & Tracking

Once your order has been dispatched, tracking information will be provided where available.

Delivery times shown on our website or at checkout are estimates and are not guaranteed.

Delays can occasionally occur due to Royal Mail or international postal services, customs processing, weather conditions, industrial action or other circumstances outside our control.

Nothing in this policy affects your statutory consumer rights.

Returns

For change-of-mind returns, customers are responsible for arranging and paying the cost of returning the goods to The Little Burrow.

Any original delivery charges will be dealt with in accordance with the consumer laws applicable to the order.

If an item is faulty, damaged or incorrect, please contact us before returning it so that we can arrange the appropriate resolution.

Please refer to our Returns & Refunds Policy for full details.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and ideally within 48 hours of delivery.

Please include clear photographs of:

  • The damaged item
  • The internal packaging
  • The external parcel or box
  • The shipping label where possible

This allows us to investigate the damage and raise a claim with the delivery provider where appropriate.

Reporting damage within 48 hours helps us resolve issues quickly, but this request does not affect any statutory rights you may have.

Missing Orders

If your tracking information shows an unexpected delay or your parcel has not arrived within a reasonable timeframe, please contact us.

We will work with the relevant delivery provider to investigate the shipment.

Incorrect or Incomplete Delivery Address

Customers are responsible for ensuring that the delivery address provided at checkout is complete and accurate.

If an order is returned to The Little Burrow because an incorrect or incomplete address was supplied, additional postage may be required before the order can be sent again.

Contact Us

If you have any questions regarding shipping, international delivery or an existing order, please contact us through our Contact Us page or via our social media channels.

Thank you for supporting The Little Burrow.

Beautiful burrows begin here.