Refund policy

Last Updated: August 2026

We hope you love your order from The Little Burrow. If you need to return an item, please read the information below.

Change-of-Mind Returns

For eligible online purchases, you have 14 days from the day you receive your order to tell us that you wish to cancel and return it.

Once you have notified us, you must return the item to us within the applicable statutory return period.

To start a return, please contact us at thelittleburrowboutiqueuk@gmail.com or send us a message via Instagram before returning anything.

Items sent back without first contacting us may delay the processing of your return.

For change-of-mind returns, the customer is responsible for arranging and paying the return postage.

We strongly recommend using a tracked postal service, as the item remains your responsibility until it reaches us.

Returned items should be sent back in their original condition and, where reasonably possible, with their original packaging and accessories.

You are entitled to inspect an item in the same way you reasonably could in a shop. If an item has been handled beyond what is necessary to establish its nature, characteristics or function and this has reduced its value, we may make an appropriate deduction from the refund where permitted by law.

Original Delivery Charges

Where a customer exercises a statutory right to cancel an eligible online order, we will refund the cost of the standard delivery option paid on the original order where required by applicable consumer law.

If you selected a more expensive or premium delivery service, any additional amount above the cost of our standard delivery service may not be refundable.

International Returns

For international change-of-mind returns, the customer is responsible for the cost of returning the goods to The Little Burrow.

Any customs duties, import VAT, taxes, clearance charges or handling fees paid directly to customs authorities, postal operators or other third parties are separate from The Little Burrow’s charges and cannot be refunded by us.

Pre-Order Items

Some of our exclusive collections and products are offered on a pre-order basis.

Estimated arrival or dispatch dates shown on pre-order listings are estimates and may occasionally change due to supplier production schedules, international freight delays, customs processing or circumstances outside our control.

Purchasing a pre-order item means you acknowledge that the item is not currently held in stock and may have a longer fulfilment period.

Any statutory cancellation or refund rights that apply to your purchase are unaffected.

Where an item has been genuinely made to your individual specification or personalised specifically for you, different cancellation rules may apply.

If we are unable to fulfil a pre-order, you will receive a full refund.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your item is damaged, faulty, not as described or you have received the wrong item, please contact us as soon as possible so that we can assess the issue and arrange an appropriate resolution.

Please provide photographs of the item, packaging and shipping box where relevant.

Where goods are faulty, damaged or incorrect, we will cover reasonable necessary return costs where required by applicable consumer law.

Nothing in this policy affects your statutory consumer rights.

Non-Returnable Items

Certain products may be exempt from change-of-mind returns where permitted by law. These may include:

• Goods made to your individual specifications or clearly personalised
• Goods that are liable to deteriorate or expire rapidly
• Sealed goods that cannot be returned for health or hygiene reasons once the seal has been broken
• Gift cards

Please contact us before purchasing if you are unsure whether a particular product falls within an exemption.

Sale or discounted items are not automatically excluded from statutory return rights.

Exchanges

We do not currently operate a direct exchange service.

If you would like a different product, please return the original eligible item in accordance with this policy and place a new order once your return has been accepted.

Refunds

We will notify you once your return has been received and assessed.

Where a refund is due, it will be issued to your original payment method.

We aim to process approved refunds promptly and within the timescales required by applicable consumer law.

Please remember that your bank or card provider may take additional time to show the refund in your account.

If you believe a refund has been delayed, please contact us at thelittleburrowboutiqueuk@gmail.com.

Contact Us

For any questions about returns or refunds, please contact:

thelittleburrowboutiqueuk@gmail.com

or message us through our social media channels.

Nothing in this Returns & Refunds Policy limits or excludes any statutory rights you may have under applicable consumer law.